Returns Policy

1. Return Eligibility

• Customers have the right to return products within 14 days of receipt, provided the products are unused, in their original packaging, and in a resalable condition.

2. Return Merchandise Authorization (RMA)

• To initiate a return, customers must contact our customer service team to obtain an RMA number.

• Returns without an RMA number will not be accepted.

3. Return Process

• After receiving the RMA number, securely package the product and include all original documentation.

• Ship the product to the address provided by our customer service team.

• Customers are responsible for return shipping costs.

4. Refunds

• Upon receipt and inspection of the returned product, we will process the refund within 14 days.

• Refunds will be issued to the original payment method.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 7 days of receipt.

• We will arrange for a replacement or refund as appropriate.

By purchasing from Optimotive Ltd, you agree to these Terms and Conditions and Returns Policy. If you have any questions, please contact us at support@optimotive.co.uk.